must be returned within 30 days of receipt
must be unworn and unwashed
must have all Laila Rowe tags and hang tags
merchandise marked “Sale” cannot be returned
accessories and hats cannot be returned
cards are non-returnable and non-refundable
We want you to be fully satisfied with your purchase. In
the event that you are not satisfied with any item, you may return it for a
full refund (including original shipping charges) within 30
days from the date your order was placed. If there is an error with your order
please contact firstname.lastname@example.org
to speak with a member of our team. Please be sure to include your order number in the
subject line, the items you wish to return, and the reason for your request in
the body of your email. We encourage any and all feedback, and will either
issue an exchange, store credit, or refund depending on the circumstance.
To exchange an item, it has to be returned to us and a new order has to be
placed for the new item. Please allow up to two weeks from the time we
receive your package for your return to be processed and completed.
The below information is required to process your return and needs to be
included in your return package. If you ordered more than one item, please
highlight or circle the item you are returning on the invoice.