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Shipping and Handling
lailarowe.com ships to all fifty United States
via UPS. WE DO NOT SHIP TO P.O. BOX ADDRESSES.
If you need delivery by a specific date, please call email us at info@lailarowe.com.
Deliveries are made only Monday through Friday (holidays excluded). The following
rates apply to the continental United States only.
Standard Delivery
$10.00* - standard ground shipments.
Orders will arrive within 7 to 10 days, following credit card authorization. All standard deliveries are shipped by UPS Ground service.
Therefore, items cannot be shipped to PO Boxes.
*We reserve the right to increase the cost for shipments over 5 lbs.
Express Shipping
$17.00 - 2nd Day Air
$24.00 - Next Day Air
Please allow up to two full business days when requesting
priority shipping for handling. If you need delivery by a specific date please email us at info@lailarowe.com.
Payment and Billing
Methods of Payment:
lailarowe.com accepts the following credit cards:
- Visa
- MasterCard
- American Express
- Discover
Billing:
Your credit card will not be charged until your order is
shipped.
Returns and Exchanges
Returns With an Original Sales Receipt:
We want you to be 100% satisfied. All we ask is that you fill out this form, enclose it in your return package and mark your order # on the outside of the box. We prefer to receive returns within 14 days after the invoice date for a merchandise exchange or a full refund based on the original form of payment. And it is always a good idea to send it back in the same carton it came in and your return must include the original Returns Sales Receipt. A return/exchange or even exchange does not serve as an original receipt. Refunds are based on the current selling price.
Returns without an original sales receipt:
A merchandise
exchange or store credit will be issued for all returns without a sales receipt for items bought online.
Sale/Clearance Item Returns:
All Sale/Clearance items purchased online may be returned for Exchange or store credit only within 14 days after the invoice date. Credits will be based on the current selling price.
Returning or Exchanging Items by Mail:
Returns should be sent to:
lailarowe.com
Returns Department
35 West 36th Street, 6th Floor
New York, NY 10018
Follow these steps to return any lailarowe.com purchases by mail:
1. Complete this form.
2. Enclose this form with your return package.
3. Ship Prepaid.
PLEASE PROVIDE A REASON. CHECK APPROPRIATE BOX
Wrong merchandise ordered
Wrong merchandise sent
Defective
Wrong Size
Other (Explain)
_________________________
PLEASE FILL IN QUANTITY & DESCRIPTION OF ITEM (S) BEING RETURNED.
(Order # and Item No. are found on the top of this receipt.
1. _________________________________
2. _________________________________
3. _________________________________
4. _________________________________
5. _________________________________
6. _________________________________
Comments
NOTE: We will only refund shipping charges if we have sent the wrong item or if
the item sent is defective.
Credit Card Refunds
On returns, we can only credit the credit card used for the original purchase at the current selling price.
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